Frequently Asked Questions
Sizes & Measuring
How do I know what size I need?
Each item on our website has a size chart with measuring guide to help you find the right size. If you need help determining the appropriate size, we’re happy to help! Click the WhatsApp button for live chat, or contact us via phone (+6016 242 8410) or email (firstname.lastname@example.org).
How do I measure for a brace?
Finding the right size for your body is important to ensure comfort and stability. Each item on our website has a size chart with measuring guide to help you find the right size. Follow the instructions on the sizing guide. You will need measuring tape - preferably cloth like the kind a seamstress would use. If you do not have a measuring tape, you can use a piece of string and a ruler. Should you need further assistance, please feel free to click on the WhatsApp button for live chat.
What if I’m between sizes? Should I purchase the smaller or larger size?
Choose the larger size for a more gentle compression and best comfort, or the smaller size for stronger compression. As long as the measurement stays within the measuring guide, the brace will not slip down should you go for the larger size. Smaller size is ideal for shorter wearing duration and if skin is not sensitive to compression. If you are unsure what size you need, please contact us and we’ll be happy to help.
How tight should my brace be?
Your brace should support you firmly but not be so tight that it feels like its interfering with circulation. You should not feel squeezing discomfort while you are wearing the brace.
Other supports don’t fit my body correctly. Will Bauerfeind?
The fit is what sets us apart! Bauerfeind products are designed for an anatomically precise fit that adapts to most body sizes and shapes. Our soft knit is three-dimensional, which makes the material stretchy for a better, more comfortable fit while also allowing the brace to provide stability. And, our processes are constantly enhanced based on the latest research. Bauerfeind is the closest to a custom fit you will find without the time and expense of a made-to-order product.
The best way to understand the Bauerfeind difference is to try one on and see for yourself how our fit is designed to conform to your body, for maximum comfort and stability.
I can only wear other supports for a short time before they are uncomfortable. How is Bauerfeind
Bauerfeind products are designed to be the most comfortable braces and supports you will ever wear. Our patented soft knit material, extreme comfort and exceptional support define each product. There’s no bunching or pinching of the skin. The “graduated compression” at the edges prevents the product from rolling, slipping or constricting circulation. And, our unique stretch fabric provides more compression for greater muscle stability. All products are hypo-allergenic and will not irritate the skin. They are comfortable enough to wear for hours of activity.
Can I wash my brace?
Yes. Washing regularly helps our supports maintain their shape and last longer. All Bauerfeind supports are made with machine washable materials. Here’s how to care for your brace:
For products with Velcro straps, pads or inserts, remove them if possible, or fasten them securely at the place provided on the brace. Machine wash your brace in cold water using the gentle or delicate cycle. Wash separately using a laundry detergent with no additives (do not use fabric softener or whitener). Lay your support flat and let it air-dry; do not put it in the dryer. Proper washing and drying helps your knit support maintain its elasticity and original fit.
More more information see our blog post, Washable Braces: Don’t Settle For Stinky!
When I wear a brace, it causes me to sweat. How can I avoid this?
Bauerfeind braces are made of soft knit material, so they are breathable. The moisture wicking fabric draws moisture away from your body, to keep you dry and sweat-free. When you need to, you can toss your Bauerfeind brace and support in the washer on the gentle cycle, air-dry it and it will not lose its shape, elasticity or original fit.
What’s the difference between the Medical and Sports Supports lines?
Both lines offer medical-grade compression and will have the same medical benefits of increased healing bloodflow, stability and proprioception. Sports Supports are ideal for shorter bursts of intense activity (like a workout or a basketball game), whereas Medical Supports are softer and more comfortable for all-day wear. Sports Supports are great for injury prevention, but if you already have an injury you're trying to recover from, we’d recommend going with the Medical Supports.
The Sports Supports are a new(er) product designed with the athlete in mind. It is made with a unique 3D AirKnit fabric material which is about 30% lighter weight, more breathable and moisture-wicking than the Medical Supports line. Sports Supports also incorporates new "gripping zones" to help the support stay in place during lots of movement.
What’s the difference between GenuTrain, GenuTrain A3, GenuTrain P3 and GenuTrain S?
Each brace is designed specifically for a different type of injury or pain. You can find comprehensive information, as well as a comparison chart, on the product page. Here’s an overview:
- GenuTrain® is designed for weak, swollen or painful knees. This brace support is best for nagging pain such as tendinitis/jumper’s knee.
- GenuTrain P3® relieves pain caused by misalignment of the kneecap (patellar femoral syndrome) or tracking issues.
- GenuTrain A3® is designed for degenerative knee pain such as osteoarthritis, medial meniscus injury, or pain on the inner side of the knee.
- GenuTrain S® is best if you suffer from more advanced osteoarthritis of the knee, rheumatoid arthritis, bone-on-bone arthritis or MCL/LCL ligament injuries.
I think I should use a brace for a medical condition. How do I know what kind I need?
We suggest that you seek advice from your doctor to ensure you get the correct brace for your specific condition. Of course, we are always available to assist in selecting the right brace, but our advice does not take the place of talking to your doctor. Contact us via phone, email or live chat for further assistance.
I have a question about a specific item. How can I get more information?
Our staff are well trained and more than happy to assist you. Click the WhatsApp button for live chat, or contact us via phone (+6016 242 8410) or email (email@example.com). .
How long do I wear my brace or support?
This depends on your individual condition and activity. Some people only wear their product when they are performing an activity that is challenging or irritating to them, such as playing a sport or carrying luggage through the airport. Other people will wear their product all day, every day. Some people switch back and forth between the two depending on if they are having a good day or bad day. It is up to you how much you want to wear our products. We just recommend you do not sleep in them due to the medical grade compression, reduced movement (in some products), and sensation while asleep.
Why have I never heard of Bauerfeind before? Are you new?
Bauerfeind was founded in 1929 in Germany, producing premium quality medical braces and supports, compression stockings, sleeves and socks, as well as foot orthotics. We have been serving the medical industry for more than 90 years. The brand is rather new to the consumer market until 2016 when we launched the Sports line worldwide to cater to the needs of sports enthusiasts and general public.
Can you wear your products for sports?
Yes! Olympic athletes, professional athletes, and weekend warriors alike all use us. Our motto is "Motion is Life" so our products will offer you support while still allowing the mobility you need to play your sport. Can I use your products if I am not an athlete? Yes. Not only are our supports appropriate for athletes playing sports, they are also appropriate for daily use around the house or at work.
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