Return & Exchange Policy

Return Policy

All goods sold are non-refundable, non-returnable and non-exchangeable.

Exchange Policy

We strive to provide you a hassle-free purchasing experience. Should an error occur or an item be received in unsatisfactory condition for the reasons below, we would offer you an exchange:

1. Incorrect order received; or
2. Defective item(s) received; or
3. Change of size: NO EXCHANGE ALLOWED unless due to our delivery error. Please take correct measurement according to size chart. Should you have any questions on sizing, kindly contact our support team on 016-2428410 for assistance. 

All exchange requests must be submitted within 7 days upon receipt of goods, first by contacting our  Support team, followed by completing the Product Return form online.

• Upon receipt of your returned goods, we will process your exchange within 7 days.
• All goods must be returned, along with its packaging box and user manual (where applicable), unused and in its original condition.
• Return postage will be borne by customers.
• In the event of phased out or out of stock items, we reserve the right to issue a refund or to replace with product with equivalent value.

Should you have any concern or question please kindly get in touch with us. Thank you for your support!